Track quantitative and qualitative data to see exactly where you stand with each of your customers.
Track Your Customer KPIs
Determine the metrics that define your customer’s success. Then use Kapta’s integration and APIs to extract data from multiple sources, giving you a single dashboard to track your most important customer metrics.
Analyze Across Your Customer Base
Effortlessly analyze customer trends and behavior patterns. View critical metrics across all accounts to identify risks and areas needing improvement. Utilize these new insights and drive your account plans. Kapta lets you create cohort groups and focus on specific metrics & KPIs.
Create Win/Win Outcomes
The Kapta Key Account Management suite helps you use what you’ve learned to make even more effective action plans next time. Our KAM Process is cyclical, encouraging teams to constantly measure KPIs, customer satisfaction, and more so they can continuously improve their offering—and strengthen client relationships.
See how Kapta drives results for Account Management teams