Using a mix of qualitative and quantitative measures, Kapta’s Health Score shows you exactly where you stand with each of your key accounts. The Health Score includes leading indicators, activity and notes, and KPIs to give you a clear picture of customer health and risk.
Analyze your entire portfolio to identify risks and customers with low health scores. Use these insights to drive your strategic account plans, or to create save plans for clients who might churn or downgrade.
Knowing where to focus your efforts is an important job for Account Managers. The Kapta Health Score allows you to immediately pinpoint customers that might be at risk of churn or downgrade. Management suite helps you use what you’ve learned to make even more effective action plans next time. Our Health Score constantly measures KPIs, customer satisfaction, and activity so that you get an accurate read on the status of your customers.
