Being Customer-Centric Benefits Your Organization
STAGE 4: PREDICTABLE
Putting your clients first gives your team a new outlook on their role. Your teams are more cross-functional and are able to act proactively rather than reactively. And trust us, your clients notice.
Account and key account managers schedule meetings on a cadence, complete voice of customer interviews with clients, and internal teams between clients and your organization collaborate with each other.
To reach incredible results however, you need to be willing to put the customer at the center of everything you do.