Top 15 Customer Success Writers to Follow on Twitter
One of the best ways to improve your skills as a Key Account…
September 13, 2016
VOC vs. Customer Surveys: Which Forms Better Strategic Relationships?
As a key account manager, your main focus is on finding new ways…
September 5, 2016
Proactive Outreach: The Key to Successful Account Planning
Successful account planning requires an ongoing proactive…
August 29, 2016
5 Account Planning Strategies That Bolster Customer Satisfaction
Key account planning is a process that is beneficial to key…
August 22, 2016
Account Planning Tips for Key Account Managers
One thing that all great key account managers have in common is…
August 15, 2016
4 VOC Questions Every Key Account Manager Should Ask
As a key account manager, how do you survey your clients to see…
August 8, 2016
How Tracking Customer Goals Can Help Your Business Win Big
82% of people have stopped doing business with a company…
July 29, 2016
How to Use Net Promoter Scores to Better Understand Your Customers
One of the most important pieces of information for key account…
July 25, 2016
Addressing Unique Challenges Facing Key International Account Managers
The process of designing a strategic plan for an international…
July 18, 2016
Win Your Customers Over and Over Again
When you’re into key account management up to your ears, it’s…
July 10, 2016
4 Ways to Strengthen Relationships and Improve Key Account Planning
Picture this: It’s the Monday morning Account Planning meeting,…
July 3, 2016
Keep Your Top Clients Engaged With Strategic Key Account Planning
Effective key account planning should always include a strategic…
June 27, 2016