Your First 100 Days as an Account Management Leader: Everything You Need to Know

As an account management leader, there are a wide variety of…

Your First 100 Days as an Account Management Leader Part 6: Building Internal Support and Alignment for KAMs

Account Managers need a unique set of tools to provide the right…

Your First 100 Days as an Account Management Leader Part 5: Leading and Lagging Indicators Your Team Should Hit

Analyzing the same thorny, complex challenges from different…

Your First 100 Days as an Account Management Leader Part 4: Establishing a QBR Cadence

Account management leaders may be tired of hearing about it, but…

Your First 100 Days as an Account Management Leader Part 3: Why Are Customer Touch Points Important?

When customers have any type of negative experience, it can have…

Your First 100 Days as an Account Management Leader Part 2: When and How to Review Customer Health Scores

The secret to a strong revenue pipeline isn't continual growth…

Your First 100 Days as an Account Management Leader Part 1: How to Create a KAM Process

Developing a strong key account management team can be a…

How to Successfully Manage Customer Churn

Customers will leave for just about any reason today — and more…

How to Execute a Churn Analysis for Account Managers

For a business to be successful, you must be willing to make…

Churn Rate vs. Retention Rate: What are the Differences?

If you want to start a business or continue growing your current…

How the Key Account Management Process Feeds into KAM Software

Breaking down the key account management process and how KAM…

How to Prepare a Useful Quarterly Business Review

Quarterly business reviews (QBR) are an essential part of a key…

Subscribe to the Kapta newsletter