Churn Rate vs. Retention Rate: What are the Differences?

If you want to start a business or continue growing your…

How the Key Account Management Process Feeds into KAM Software

Breaking down the key account management process and how KAM…

How to Prepare a Useful Quarterly Business Review

Quarterly business reviews (QBR) are an essential part of a…

Utilizing a Customer Health Score to Identify Growth Opportunities

The biggest challenge most businesses face in today's market…

How Voice of Customer Software Improves Account Management Efficiency

Even when you have a team of all-star key account managers,…

Invest in Key Account Management Software, Not Your CRM

The tools you choose to utilize will make or break your…

Automation and Relationships: Choosing the Best KAM Software

Your key account management teams need to be talking to…

4 Steps to Creating a Successful KAM Program

Key account management, or KAM, is one of the most valuable…

Underutilized Account Management Tools and Techniques

Splitting your organization's accounts into general accounts,…

The Future of Automated Account Management

Relationships are the most important part of successful…

Customer Success Platform vs. Account Management Software

The terms key account management and customer success are…

The Fundamental Guide to Account Planning

Key account management is as much a science as it is an art.…

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