of revenue comes from existing customers, not new ones.
Yet most companies still focus on chasing new customers. They don’t realize that you should put more resources behind the bigger revenue source: your existing accounts. That’s where Kapta comes in.
Treat Your Clients Like Allies, Not “Accounts”
Let’s be honest. Most companies don’t realize they need Key Account Management Software until it’s too late. Don’t let that be you. We built Kapta to help you coach, advise and mentor clients in a way that makes you more than “just a vendor.”
Grow The Accounts You Already Have
20% of clients drive 80% of revenue. Kapta helps you focus on those 20% so you invest your resources properly. We empower you to serve your existing clients and grow those accounts by connecting the dots they may not see on their own.
Coach Your Team to Success
You can’t be everywhere at once. But with Kapta, we give you visibility and coaching so your team is operating more efficiently. From status updates to client health scores, you’ll never be in the dark again.
Be Proactive & Avoid Negative Surprises
Don’t just walk in your customer’s shoes; run in them. Kapta provides a toolkit to solve problems before they pop up. More importantly, it helps manage updates across the team so you look like a hero.
How Does Kapta Work?
Kapta is like having a strategic sales coach in your corner. We’ll be your extra set of eyes and ears. We’ll find opportunities that others may not have seen. Most of all, we’ll make you look amazing in front of your clients.
Manage Multiple Accounts With Ease
Forget logging into different portals. With Kapta, you’ll not only access all your accounts in one place but we’ll let you know which one needs the most attention so you can prioritize properly.
Understand Your Client Better Than They Do
Your clients will be amazed at how deeply you understand their business needs and goals. Kapta empowers you with insights to help plan and deliver on your joint business plan.
Track Data Without The Headache
Kapta not only provides you with real-time metrics, but helps you make sense of them, spot trends, and solve problems before they happen.
Proactive Key Account Management Software
Receive automated alerts and customized action plans, so you can spend more time on what you do best – building lasting relationships with customers.
One Score Fits All
We provide a “health score” so you can understand your clients at a glance and on-the-go. Our proprietary algorithm helps you measure satisfaction, manage risk and know which accounts require attention.
Insights That Are (Actually) Insightful
Gain in-depth insights on your most valuable clients, align your value proposition to their unique needs, and track all the operational metrics that matter in real-time.
Proactive Account Planning
Create strategic, proactive account plans. Plans break down into Current Commitments (what we owe the customer) and Growth plans (how we are going to build and expand).
Collaborate Across Teams & Apps
We know you have to work across different apps to integrate into your existing workflows which is why Kapta works seamlessly with your existing CRM’s (such as Salesforce, Zoho, Hubspot), Slack channels, and more.