Broken systems result in inconsistent results. There is no procedure to follow when a new client comes on board, and information is nearly impossible to find throughout your multiple systems.

Kapta will help you find where your processes are breaking down, and work with you to rebuild them stronger, so you can better serve your clients.

Your CRM does the bare minimum, but you need something that was made for you. Kapta was built to help you put your clients first by giving you the tools to understand them better, strategize more efficiently, and measure what matters.

When you pair the software with the methodology, your account management team will grow to new heights.  

Communication is key to any relationship. In the business world, this means both internally and externally. Without communication between your internal team, you’ll remain disorganized and out of touch with what is happening throughout the organization. Without transparent and consistent client communication, you’ll be unaware of the challenges they are facing, which will result in a lost client.

Implementing structure and the ability to communicate more effectively will allow you to grow as an account manager, a team, and an organization.

By misunderstanding what your customer wants and needs, and failing to value them as the focus of your organization, you will continue to undervalue your clients.

Communicating often can help identify any problems before they arise, help you take the time to fully understand, and appreciate your clients' pain points and what can be done to solve them. You'll be able to elevate your account management team and in turn, your organization.