Kapta’s Complete Guide to Successful Account Planning in 2017
2017 is here and there is no time like the present to start your…
January 9, 2017
What’s the Difference Between Key Account Management and Customer Success?
Key account management. Customer service. Customer success.…
December 19, 2016
Account Planning Tips for The Holidays
The holiday season is in full swing and many customers are…
December 13, 2016
5 Tips for Conducting More Powerful and Valuable QBRs
We’ve said it before and we’ll say it again: your QBRs suck and…
December 5, 2016
A 6-Step Guide to Successful Key Account Transitions
One of the greatest challenges facing key account managers is…
November 28, 2016
How to Win the War Against Boring Quarterly Business Reviews
The Quarterly Business Review: An Underutilized Opportunity for…
October 31, 2016
How to Build a More Effective Key Account Strategy
Key account planning isn’t only about making deals. It’s also…
October 24, 2016
6 Ways to Keep Top Customers Happy Through Account Planning
Successful account planning requires a key account executive to…
October 18, 2016
12 Tips to Understanding Key Account Management: How to “Get it Right”
Richard Ilsley’s Executive Briefing Paper on Key Account…
October 11, 2016
Customer Success for Non-SaaS Companies: 3 Big Reasons to Hop on Board
Did you know that by 2020, customer experience will overtake…
October 3, 2016
How VOC Differs from Customer Satisfaction Surveys
Some people confuse Voice of Customer (VOC) with customer…
September 26, 2016
8 Customer Success Blogs Every Key Account Manager Should Read
Customer Success is one of the biggest buzzwords floating around…
September 19, 2016