Churn Rate vs. Retention Rate: What are the Differences?
If you want to start a business or continue growing your current…
January 24, 2022
What is Customer Churn & What Does It Mean for Your Company
“Churn” is a term that gets used a lot in Account Management and…
January 18, 2022
How the Key Account Management Process Feeds into KAM Software
Breaking down the key account management process and how KAM…
January 10, 2022
How to Prepare a Useful Quarterly Business Review
Quarterly business reviews (QBR) are an essential part of a key…
January 3, 2022
Utilizing a Customer Health Score to Identify Growth Opportunities
The biggest challenge most businesses face in today's market is…
December 20, 2021
How Voice of Customer Software Improves Account Management Efficiency
Even when you have a team of all-star key account managers, you…
December 13, 2021
The Importance of Creating a Repeatable Voice of Customer Process
Net promoter score results aren't enough to gain a clear…
December 6, 2021
6 Step Guide on How to Create a Strong Org Chart
Staying on top of all the people and different motivations in…
November 29, 2021
Setting the Foundation for Your Customer Strategy with a SWOT Analysis
Creating a long-term plan for every client in your company's…
November 22, 2021
Our KAM Process: Your Roadmap for Building Customer Engagement
Key account management can be an overwhelming idea. Oftentimes,…
November 15, 2021
Invest in Key Account Management Software, Not Your CRM
The tools you choose to utilize will make or break your success.…
October 25, 2021
Automation and Relationships: Choosing the Best KAM Software
Your key account management teams need to be talking to client…
October 18, 2021