About

Key Account Management Specialist at Kapta
Lesley is a Key Account Management Specialist at Kapta.

How to Get Your Client Success Program to Stick

Client Success is an integral program that can make or break a…

Upcoming Key Account Management Conferences and Events You Should be Aware Of

Part of the goal of any key account management team should be to…

Nailing 4 Critical Strategic Account Management Handoffs

As mentioned in the last post about building a balanced…

Level-Setting When Things Go Off Course With A Strategic Account

Let’s face it – things don’t always go according to the account…

Fundamentals of Leading a Strategic Account Management Team to Success

Leading a team comes naturally to some, while other future…

Creating Alignment with your Biggest Customers

When it comes to any relationship in your life, no matter how…

Getting to Know Your Customers

Getting to know someone is always the first step of a long and…

5 Questions To Ask When Starting A Strategic Account Plan

If you don’t have a plan, you plan to fail. This phrase is used…

Strategic Account Management Trends for 2019

As 2018 is closing, it’s time to reflect on your successes and…

New Year’s Resolutions for Strategic Account Managers

You may have your own personal resolutions set for the coming…

4 Keys to Enhancing Relationships with Your SAM Contacts

In the strategic account management game, relationships are…

Think You’re Ready for Strategic Account Management Software? Here’s how to find out.

As a culture, we’re always going after the next shiny new thing.…

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