Your First 100 Days as an Account Management Leader Part 6: Building Internal Support and Alignment for KAMs
Account Managers need a unique set of tools to provide the right…
June 13, 2022
Your First 100 Days as an Account Management Leader Part 5: Leading and Lagging Indicators Your Team Should Hit
Analyzing the same thorny, complex challenges from different…
June 6, 2022
Your First 100 Days as an Account Management Leader Part 3: Why Are Customer Touch Points Important?
When customers have any type of negative experience, it can have…
May 23, 2022
Your First 100 Days as an Account Management Leader Part 1: How to Create a KAM Process
Developing a strong key account management team can be a…
May 9, 2022
Improving Customer Experience Through the KAM Maturity Model
Your organization already knows that providing excellent…
April 11, 2022
How the Key Account Management Process Feeds into KAM Software
Breaking down the key account management process and how KAM…
January 10, 2022
How Voice of Customer Software Improves Account Management Efficiency
Even when you have a team of all-star key account managers, you…
December 13, 2021
The Key Account Strategy Template for B2B Businesses
Creating an ironclad plan for key account management that guides…
September 27, 2021
The Fundamental Guide to Account Planning
Key account management is as much a science as it is an art.…
August 30, 2021
Tools Every Account Manager Should Be Using and How To Wield Them Effectively
There’s a tool for every job or task. Carpenters use things like…
July 19, 2021
4 Critical Components of High Performing Account Management
According to research by Rain Group, organizations that are best…
July 12, 2021
Tips to Onboard Your Account Managers More Effectively
Customers hate account turnover. It usually means that they have…
June 1, 2021