Your First 100 Days as an Account Management Leader Part 3: Why Are Customer Touch Points Important?

When customers have any type of negative experience, it can have…

Your First 100 Days as an Account Management Leader Part 1: How to Create a KAM Process

Developing a strong key account management team can be a…

Improving Customer Experience Through the KAM Maturity Model

Your organization already knows that providing excellent…

How the Key Account Management Process Feeds into KAM Software

Breaking down the key account management process and how KAM…

How Voice of Customer Software Improves Account Management Efficiency

Even when you have a team of all-star key account managers, you…

The Key Account Strategy Template for B2B Businesses

Creating an ironclad plan for key account management that guides…

The Fundamental Guide to Account Planning

Key account management is as much a science as it is an art.…

Tools Every Account Manager Should Be Using and How To Wield Them Effectively

There’s a tool for every job or task. Carpenters use things like…

4 Critical Components of High Performing Account Management

According to research by Rain Group, organizations that are best…

Tips to Onboard Your Account Managers More Effectively

Customers hate account turnover. It usually means that they have…

To Be a Better Account Manager, Be A Better Storyteller

As an account manager, you listen to your clients’ problems and…

When an Account Manager Leaves Your Team, How Big a Gap Is Left?

It is estimated that people change jobs an average of12 times…

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