Empathy Training: Transforming Account Teams for Better Client Relationships
The High Cost of Low Empathy in Account Teams Acquiring a new…
October 18, 2024
Your Guide to Account Management Software
Growing a strong account management team requires more than just…
July 1, 2024
Your Perfect Key Account Management Solution: Build versus Buy
67% of businesses are prioritizing customer retention over new…
January 15, 2024
Peer Coaching for Key Account Managers
Top Key Account Managers (KAMs) continually build their skills…
November 14, 2022
How to Coach Account Managers Through the Internal Account Review
You invest tons of time and energy preparing for your quarterly…
November 7, 2022
How to turn Quarterly Business Reviews into your Competitive Advantage
Most quarterly business reviews (QBRs) are a missed opportunity.…
October 31, 2022
Successful QBR! So what?
You had a productive quarterly business review (QBR) with a…
October 24, 2022
How to strategically prepare for a successful QBR
It takes plenty of time and effort to prepare for a Quarterly…
October 17, 2022
The internal account review - an essential step in QBR preparation
How you prepare for Quarterly Business Reviews (QBRs) is…
October 10, 2022
Streamline QBRs - Business Reviews -EBRs with Kapta
We are excited to announce the launch of Kapta’s new Quarterly…
October 3, 2022
Taking Your Voice of Customer Program to the Next Level
Best-in-class Voice of Customer (VOC) programs increase customer…
September 26, 2022
Why Key Account Management Matters
For most B2B companies, about 70% of annual revenue comes from…
September 19, 2022