How to Tell If You’re Well-Suited to Be a Key Account Manager
Being a key account manager is one of the highest achievements…
November 12, 2018
How to Get Stellar Customer Feedback through a Voice of Customer Process
One of the cornerstones of key account management is Voice of…
November 8, 2018
A Guide to Kapta eBooks
If you’re not consistently educating yourself, you’re never…
November 5, 2018
It’s QBR Season – Make Sure You’re Doing These 5 Things
As the leaves on the trees begin to change and the temperatures…
November 1, 2018
The 90-minute Account Plan: a Playbook for Key Account Success
How many key account managers out there dread account plans?…
October 29, 2018
Why Emotions Still Rule When It Comes to Customer Decision-Making
Although we’d all like to think of ourselves as rational…
October 25, 2018
Defying the Odds: Coaching Your Account Team to Success
Being in charge of an account team isn’t a job that just anyone…
October 22, 2018
4 Customer Success Tools to Achieve Value-Based Outcomes
Customer success doesn’t come without a fair amount of…
October 16, 2018
KAMCon 2018: What Did We Learn? Tools, Technology, Techniques – Oh My!
What happens when you put a bunch of account managers, customer…
October 15, 2018
KAMCon 2018: Day 2 Recap
The second day of KAMCon 2018 started with snow on the ground.…
October 11, 2018
KAMcon 2018: Day 1 Recap
KAMCon, hosted by Kapta, is the premier Key Account Management…
October 10, 2018
Delight Your Customers by Delivering Their Outcomes
We all want to be liked. It’s just a part of our DNA. Ever since…
October 8, 2018