Why Change Management Matters in Strategic Account Management Software Deployments
Strategic Account Management (SAM) software can help you up your…
November 26, 2018
A Strategic Account Manager Job Description You Can Steal (and Post)
Strategic Account Managers are an integral part of every…
November 19, 2018
How much can you make as a Key Account Manager?
Many salespeople know that the next logical step in their career…
November 15, 2018
How to Tell If You’re Well-Suited to Be a Key Account Manager
Being a key account manager is one of the highest achievements…
November 12, 2018
How to Get Stellar Customer Feedback through a Voice of Customer Process
One of the cornerstones of key account management is Voice of…
November 8, 2018
A Guide to Kapta eBooks
If you’re not consistently educating yourself, you’re never…
November 5, 2018
It’s QBR Season – Make Sure You’re Doing These 5 Things
As the leaves on the trees begin to change and the temperatures…
November 1, 2018
The 90-minute Account Plan: a Playbook for Key Account Success
How many key account managers out there dread account plans?…
October 29, 2018
Why Emotions Still Rule When It Comes to Customer Decision-Making
Although we’d all like to think of ourselves as rational…
October 25, 2018
Defying the Odds: Coaching Your Account Team to Success
Being in charge of an account team isn’t a job that just anyone…
October 22, 2018
4 Customer Success Tools to Achieve Value-Based Outcomes
Customer success doesn’t come without a fair amount of…
October 16, 2018
KAMCon 2018: What Did We Learn? Tools, Technology, Techniques – Oh My!
What happens when you put a bunch of account managers, customer…
October 15, 2018