Five Questions To Ask When Rolling Out KAM Software
At Kapta, we want you to be more than just a vendor; our key…
November 2, 2020
What IS a Key Account?
Key account management—focusing on the development of a…
October 26, 2020
Account Managers: Close out the Year Strong
It’s the final quarter of the year—time to assess where you…
October 19, 2020
5 Ways to Weather a Recession with Key Account Management
Here’s a radical thought: Recessions don’t change anything.
October 12, 2020
How to Keep Up with Customers and Colleagues This Year
It’s been a long, weird year (and it’s not over yet). We’ve all…
October 5, 2020
How to Train Your Clients: Three Strategies for Client Education
It’s easy to think of clients like we think of the weather: A…
September 21, 2020
Customer Insights Workshop: Tools and Best Practices
You need to know your customers. But you can’t read their minds.…
September 14, 2020
Are You Managing Your Accounts or Are They Managing You?
If you’re an account manager, you should always be asking…
September 7, 2020
3 Reasons to Update Your Customer Org Charts
Be honest: When was the last time you took a long look at your…
August 31, 2020
3 Ways to Calculate an Account Health Score
Whether it’s losing a key account or not meeting internal growth…
August 24, 2020
The Seven Deadly Sins of Key Account Management
It’s easy to spot the biggest sin of all in client management:…
August 17, 2020
Defining the New Normal: Updating your Voice of Customer in the Time of COVID
The COVID crisis has forced many organizations to operate…
August 10, 2020