How to Successfully Manage Customer Churn
Customers will leave for just about any reason today — and more…
February 22, 2022
Is Your Customer at Risk of Churn? 5 Ways to Find Out
It’s a key account manager’s worst nightmare: One day, out of…
February 14, 2022
6 Tips to Reduce Customer Churn
According to Recurly Research in 2020, "B2C companies experience…
January 31, 2022
Churn Rate vs. Retention Rate: What are the Differences?
If you want to start a business or continue growing your current…
January 24, 2022
How to Prepare a Useful Quarterly Business Review
Quarterly business reviews (QBR) are an essential part of a key…
January 3, 2022
The Importance of Creating a Repeatable Voice of Customer Process
Net promoter score results aren't enough to gain a clear…
December 6, 2021
Automation and Relationships: Choosing the Best KAM Software
Your key account management teams need to be talking to client…
October 18, 2021
4 Steps to Creating a Successful KAM Program
Key account management, or KAM, is one of the most valuable…
October 11, 2021
Underutilized Account Management Tools and Techniques
Splitting your organization's accounts into general accounts,…
October 4, 2021
The Key Account Strategy Template for B2B Businesses
Creating an ironclad plan for key account management that guides…
September 27, 2021
The Future of Automated Account Management
Relationships are the most important part of successful account…
September 23, 2021
The Fundamental Guide to Account Planning
Key account management is as much a science as it is an art.…
August 30, 2021