19 Attributes of Successful Key Account Managers
I get asked all the time what attitudes, skills, and attributes…
February 9, 2018
How the Best Deliver Ongoing Customer Success with Kia Puhm
I’m really excited to share a fantastic interview I conducted…
January 31, 2018
Why Kapta is the CRM You Need in 2018
Happy New Year! Hopefully, you enjoyed the time off but are more…
January 23, 2018
How to Up Your Key Account Management Game in 2018
To maintain profitability, your B2B business should always be in…
January 12, 2018
What Does It Mean to Be a Trusted Advisor?
Any advantage you can get over your competitors is usually worth…
January 2, 2018
Continuous Relationship Management Done Right
Your primary goal as a key account manager is to ensure that…
December 27, 2017
Unseen Risks in Your Key Account Management Program
While you may understand the common risks and pitfalls to avoid…
December 17, 2017
What is Continuous Relationship Management?
Today’s economy is all about disruptions. Most disruptions have…
December 13, 2017
Coaching Your Key Account Management Team to Success in 2018
The New Year is right around the corner, and as we close out…
December 10, 2017
Why Your CEO Cares About Key Account Management
When discussing Key Account Management (KAM) and the benefits it…
December 6, 2017
How to Remove Blind Spots from Your Customer Relationships
Key Account Managers are not just responsible for retention of…
December 3, 2017
What is Account-Based Customer Success?
Account-Based Everything is all the rage these days as sales…
November 21, 2017