Rethinking Key Account Management with Jermaine Edwards
I’m really excited to share a fantastic interview I conducted…
March 29, 2018
Helping Your Customers Set Their Goals
Whenever you start a new project and bring in a new account,…
March 26, 2018
How to Overcome Client Apathy
According to a report from Gallup, only around 29% of B2B…
March 22, 2018
Becoming More Accountable as a Key Account Manager
As a key account manager, you make commitments all of the time,…
March 12, 2018
Why It’s Important to Track Customer Outcomes
While you probably have essential KPIs for your accounts to make…
February 28, 2018
The Quarterly Business Review (QBR) Is Dead. And That’s a Good Thing.
AOL Instant Messenger. BlackBerry. Flash. MySpace. Gawker. Some…
February 25, 2018
How to Successfully Lead a Team of Key Account Managers
What’s it like leading a team of Key Account Managers (KAMs)? No…
February 19, 2018
5 Questions to Ask Your Customers at the Beginning of the Relationship
Every successful relationship starts with a mutual understanding…
February 14, 2018
Key Account Managers Deserve More Than a Traditional CRM
Why are account teams stuck using tools that weren’t designed…
February 11, 2018
How the Best Deliver Ongoing Customer Success with Kia Puhm
I’m really excited to share a fantastic interview I conducted…
January 31, 2018
Why Kapta is the CRM You Need in 2018
Happy New Year! Hopefully, you enjoyed the time off but are more…
January 23, 2018
How to Up Your Key Account Management Game in 2018
To maintain profitability, your B2B business should always be in…
January 12, 2018