How to prepare your KAMs for a recession
A recession is coming. Over two-thirds of economists now believe…
July 11, 2022
Your First 100 Days as an Account Management Leader: Everything You Need to Know
As an account management leader, there are a wide variety of…
June 27, 2022
Your First 100 Days as an Account Management Leader Part 6: Building Internal Support and Alignment for KAMs
Account Managers need a unique set of tools to provide the right…
June 13, 2022
Your First 100 Days as an Account Management Leader Part 5: Leading and Lagging Indicators Your Team Should Hit
Analyzing the same thorny, complex challenges from different…
June 6, 2022
Your First 100 Days as an Account Management Leader Part 4: Establishing a QBR Cadence
Account management leaders may be tired of hearing about it, but…
May 31, 2022
Your First 100 Days as an Account Management Leader Part 3: Why Are Customer Touch Points Important?
When customers have any type of negative experience, it can have…
May 23, 2022
Your First 100 Days as an Account Management Leader Part 2: When and How to Review Customer Health Scores
The secret to a strong revenue pipeline isn't continual growth…
May 16, 2022
Your First 100 Days as an Account Management Leader Part 1: How to Create a KAM Process
Developing a strong key account management team can be a…
May 9, 2022
How to Successfully Manage Customer Churn
Customers will leave for just about any reason today — and more…
February 22, 2022
How to Execute a Churn Analysis for Account Managers
For a business to be successful, you must be willing to make…
February 7, 2022
Churn Rate vs. Retention Rate: What are the Differences?
If you want to start a business or continue growing your current…
January 24, 2022
How the Key Account Management Process Feeds into KAM Software
Breaking down the key account management process and how KAM…
January 10, 2022