Your First 100 Days as an Account Management Leader Part 5: Leading and Lagging Indicators Your Team Should Hit
Analyzing the same thorny, complex challenges from different…
June 6, 2022
Your First 100 Days as an Account Management Leader Part 4: Establishing a QBR Cadence
Account management leaders may be tired of hearing about it, but…
May 31, 2022
Your First 100 Days as an Account Management Leader Part 3: Why Are Customer Touch Points Important?
When customers have any type of negative experience, it can have…
May 23, 2022
Your First 100 Days as an Account Management Leader Part 2: When and How to Review Customer Health Scores
The secret to a strong revenue pipeline isn't continual growth…
May 16, 2022
Your First 100 Days as an Account Management Leader Part 1: How to Create a KAM Process
Developing a strong key account management team can be a…
May 9, 2022
How to Successfully Manage Customer Churn
Customers will leave for just about any reason today — and more…
February 22, 2022
How to Execute a Churn Analysis for Account Managers
For a business to be successful, you must be willing to make…
February 7, 2022
Churn Rate vs. Retention Rate: What are the Differences?
If you want to start a business or continue growing your current…
January 24, 2022
How the Key Account Management Process Feeds into KAM Software
Breaking down the key account management process and how KAM…
January 10, 2022
How to Prepare a Useful Quarterly Business Review
Quarterly business reviews (QBR) are an essential part of a key…
January 3, 2022
Utilizing a Customer Health Score to Identify Growth Opportunities
The biggest challenge most businesses face in today's market is…
December 20, 2021
How Voice of Customer Software Improves Account Management Efficiency
Even when you have a team of all-star key account managers, you…
December 13, 2021