Why Ad Agencies are Investing in Key Account Management
Key Account Management is the art of engaging with high-value…
February 17, 2020
Performance Reviews for Key Account Managers
When it’s time to do a performance review for your key account…
February 10, 2020
Make Your Account Reviews Count: Your guide to leading account reviews that drive client satisfaction and open the door to organic growth
Don’t just check the box. Move the needle. Account reviews are…
February 3, 2020
When Things Go Wrong: Client Communication in a Crisis
Customer engagement is easy when things go well. And of course,…
January 27, 2020
Team Building Inspiration for your Key Account Managers
We talk a lot about customer engagement here at Kapta, and…
January 20, 2020
Why Marketing Agencies Are Investing in Key Account Management
Key Account Management is the art of engaging with high-value…
January 13, 2020
Understanding Customer Engagement: What Does it Mean for You?
When we talk about Kapta, we talk about a tool and a process…
January 6, 2020
Your New Year’s Resolutions: What Makes Change Management Work?
Change is constant. But there’s no time like the New Year to…
December 30, 2019
Introducing KAM To-Go
We often hear from organizations who need to establish a process…
December 23, 2019
How Are You Communicating with Customers?
Good client relationships demand consistent, intentional…
December 16, 2019
CRM and Kapta: Making the Most of Both Platforms
Many of our customers use Salesforce and/or other CRM tools for…
December 9, 2019
Our KAM Process: Deep Dive into MEASURE
Our KAM ProcessTM is a proven methodology for building customer…
December 2, 2019