Your First 100 Days as an Account Management Leader Part 3: Why Are Customer Touch Points Important?
When customers have any type of negative experience, it can have…
May 23, 2022
Your First 100 Days as an Account Management Leader Part 2: When and How to Review Customer Health Scores
The secret to a strong revenue pipeline isn't continual growth…
May 16, 2022
Your First 100 Days as an Account Management Leader Part 1: How to Create a KAM Process
Developing a strong key account management team can be a…
May 9, 2022
Your Guide to the Key Account Management Maturity Model
As a key account manager, evolving to provide better service is…
April 25, 2022
Improving Customer Experience Through the KAM Maturity Model
Your organization already knows that providing excellent…
April 11, 2022
How is Your Leadership Mindset Evolving: Using the Key Account Management Maturity Model to Find Out
Leadership is essential to any account management team — but how…
April 4, 2022
Where Communication Fits Into the Key Account Management Maturity Model
The key to excellence is communication. Every member of your…
March 28, 2022
Implementing a Maturity Model for Account Planning
Key account managers can run into a wall for multiple different…
March 21, 2022
Breaking Down the KAM Maturity Model: The Process
Process improvements have a way of falling off your to-do list…
March 14, 2022
What is a Maturity Model?
Results-based metrics are important, but they're limited. They…
March 7, 2022
Your Step-by-Step Guide to Lowering Your Customer Churn Rate
Customer churn is an essential metric to track for any…
February 28, 2022
How to Successfully Manage Customer Churn
Customers will leave for just about any reason today — and more…
February 22, 2022