Utilizing a Customer Health Score to Identify Growth Opportunities
The biggest challenge most businesses face in today's market is…
December 20, 2021
How Voice of Customer Software Improves Account Management Efficiency
Even when you have a team of all-star key account managers, you…
December 13, 2021
The Importance of Creating a Repeatable Voice of Customer Process
Net promoter score results aren't enough to gain a clear…
December 6, 2021
6 Step Guide on How to Create a Strong Org Chart
Staying on top of all the people and different motivations in…
November 29, 2021
Setting the Foundation for Your Customer Strategy with a SWOT Analysis
Creating a long-term plan for every client in your company's…
November 22, 2021
Our KAM Process: Your Roadmap for Building Customer Engagement
Key account management can be an overwhelming idea. Oftentimes,…
November 15, 2021
Your Guide to Account Management Software
Growing a strong account management team requires more than just…
November 8, 2021
Invest in Key Account Management Software, Not Your CRM
The tools you choose to utilize will make or break your success.…
October 25, 2021
Automation and Relationships: Choosing the Best KAM Software
Your key account management teams need to be talking to client…
October 18, 2021
4 Steps to Creating a Successful KAM Program
Key account management, or KAM, is one of the most valuable…
October 11, 2021
Underutilized Account Management Tools and Techniques
Splitting your organization's accounts into general accounts,…
October 4, 2021
The Key Account Strategy Template for B2B Businesses
Creating an ironclad plan for key account management that guides…
September 27, 2021