The Future of Automated Account Management

Relationships are the most important part of successful account…

Account Management Tools to Simplify the KAM Process

Retaining clients requires more than good reactive support and…

Customer Success Platform vs. Account Management Software

The terms key account management and customer success are often…

What's Missing in Your Customer Success Software?

Lack of visibility is one of the biggest problems impacting key…

The Fundamental Guide to Account Planning

Key account management is as much a science as it is an art.…

How to Identify Key Accounts

Key accounts are essential to your business. They are the 20% of…

4 Red Flags that Your Customer isn’t Finding Value in Your QBRs

QBRs are an essential part of the account management process.…

5 Things to Look for in a Strategic Account Planning Software

Relationships are at the core of every account. But it takes…

How CRM Integration Is Changing the Strategic Account Planning Process

Fragmented processes can cost your organization a lot of money…

Are You Utilizing Strategic Account Mapping Successfully?

The relationship you form and maintain with decision-makers in…

Tools Every Account Manager Should Be Using and How To Wield Them Effectively

There’s a tool for every job or task. Carpenters use things like…

4 Critical Components of High Performing Account Management

According to research by Rain Group, organizations that are best…

Subscribe to the Kapta newsletter