About

Key Account Management Specialist at Kapta
Lesley is a Key Account Management Specialist at Kapta.

Take Action Based on Customer Feedback

Key Account Managers (KAMs) have a lot to do. But, the focus is…

5 Ways to Add More Value for Your Customers

Being the best Account Manager doesn’t usually mean that you…

Focus: Your Secret Weapon as a Key Account Manager

Focus on Only 3 Things Per Account It’s probably incredibly easy…

The 5 Best Questions You Can Ask to Better Understand Your Clients

How well do you know your clients? Every successful Key Account…

Coaching Tips for Improved Key Account Management Teams

With Key Account Management (KAM) teams, learning and constantly…

Process Optimization for Key Account Managers

Processes are the bones of an organization. Everything gets done…

How to Uncover Opportunities You May Have Missed

One of the core benefits of choosing key account management is…

Nail it: How to Win “Supplier of the Year” for All of Your Key Accounts

The core principle of being a key account manager is to develop…

Own It: Holding Yourself More Accountable as a Key Account Manager

Saving a Client That’s About to Bail

Working with key accounts is relatively safe if you’re doing…

How to Implement a Change Management Program That Sticks

When it comes to the change that will affect an organization,…

Account-Based Everything and Key Account Management

Account-based management has been gaining a lot of attention in…

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