Getting to Know Your Customers
Getting to know someone is always the first step of a long and…
January 21, 2019
How to Get Stellar Customer Feedback through a Voice of Customer Process
One of the cornerstones of key account management is Voice of…
November 8, 2018
What Your Customer Wants
To be a successful key account manager or even just an effective…
October 1, 2018
Take Action Based on Customer Feedback
Key Account Managers (KAMs) have a lot to do. But, the focus is…
September 6, 2018
The 5 Best Questions You Can Ask to Better Understand Your Clients
How well do you know your clients? Every successful Key Account…
August 16, 2018
How to be a More Customer-Centric Company
So, you want your organization to be more customer-centric.…
April 2, 2018
How to Overcome Client Apathy
According to a report from Gallup, only around 29% of B2B…
March 22, 2018
Key Account Managers: What Keeps your Customers Up at Night?
Your main purpose as a Key Account Manager is to know your…
March 7, 2018
5 Questions You WANT Your Customers to Ask
We often put a lot of focus on the questions that you should be…
March 4, 2018
5 Questions to Ask Your Customers at the Beginning of the Relationship
Every successful relationship starts with a mutual understanding…
February 14, 2018
How Do You Know If Your Customer Is Healthy?
Customer retention is a hot topic in B2B business, because of…
January 30, 2018
How to Up Your Key Account Management Game in 2018
To maintain profitability, your B2B business should always be in…
January 12, 2018