How to Get Stellar Customer Feedback through a Voice of Customer Process

One of the cornerstones of key account management is Voice of…

What Your Customer Wants

To be a successful key account manager or even just an effective…

Take Action Based on Customer Feedback

Key Account Managers (KAMs) have a lot to do. But, the focus is…

The 5 Best Questions You Can Ask to Better Understand Your Clients

How well do you know your clients? Every successful Key Account…

How to be a More Customer-Centric Company

So, you want your organization to be more customer-centric.…

How to Overcome Client Apathy

According to a report from Gallup, only around 29% of B2B…

Key Account Managers: What Keeps your Customers Up at Night?

Your main purpose as a Key Account Manager is to know your…

5 Questions You WANT Your Customers to Ask

We often put a lot of focus on the questions that you should be…

5 Questions to Ask Your Customers at the Beginning of the Relationship

Every successful relationship starts with a mutual understanding…

How Do You Know If Your Customer Is Healthy?

Customer retention is a hot topic in B2B business, because of…

How to Up Your Key Account Management Game in 2018

To maintain profitability, your B2B business should always be in…

How to Remove Blind Spots from Your Customer Relationships

Key Account Managers are not just responsible for retention of…

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