Why Your QBRs aren’t as Effective As They Could Be
Only 29% of B2B customers are fully engaged and the other 71%…
February 15, 2021
Three Books Every Strategic Account Manager Should Read in 2021
2021 began, for most of us, as a year that didn’t feel very new…
February 8, 2021
Introducing KAMGenius – the Best Tool for Account Managers to Grow in Their Career
If you have been following me for some time, you know I always…
February 1, 2021
How to Build a Kick-Ass Account Plan
Customers have never been harder to engage or easier to lose.…
January 25, 2021
Signs That It’s Time To Invest in Key Account Management Software
It’s true now and it was true pre-COVID-19: customers are easier…
January 18, 2021
How and Why to Track Customer Outcomes
There’s been a lot of talk lately about getting to the next…
January 11, 2021
What To Do When Your Client Executive Sponsor Leaves
If your stomach flipped just reading that headline, we get it.…
January 4, 2021
How to Turn Customers into Advocates
Existing customers are more profitable and easier to sell to…
December 28, 2020
Overcoming the 4 Major Risks of Account Based Engagement
As customer demands and dynamics shift, smart B2B companies are…
December 21, 2020
How to Respond to Negative Customer Feedback
We all want positive feedback, but sometimes we don’t get it.…
December 14, 2020
Key Account Managers: How To Set Yourself up for Success in 2021
2020 has been a wild ride, to put it mildly. And the only thing…
December 7, 2020
Welcome to the Customer Engagement Economy
The Customer Engagement Economy is here—and it’s here to stay.…
November 30, 2020