๐ ๐๐๐ฒ๐ฌ ๐ญ๐จ ๐๐ฆ๐ฉ๐ซ๐จ๐ฏ๐ ๐๐ฎ๐ฌ๐ญ๐จ๐ฆ๐๐ซ ๐๐๐ญ๐๐ง๐ญ๐ข๐จ๐ง ๐๐๐ญ๐๐ฌ
As leaders responsible for nurturing account growth, renewals,โฆ
November 21, 2024
Why the Sales to CSM Handoff Is The Most Important Moment in the Customer Journey
The Importance of a Seamless Sales to CS Handoff Explore the โฆ
October 23, 2024
Transforming Organizations: Lessons from John Kotter's Change Model
John Kotter's 8-Step Change Model guides organizational change,โฆ
August 20, 2024
Maximizing Customer Lifetime Value: The Power of Customer Bonding
Discover why customer joy won't increase retention and how toโฆ
August 16, 2024
Assembling a Stellar Account Management Team
Are you consistently helping your top customers achieveโฆ
June 24, 2024
How Emotional Intelligence Boosts Key Account Management Success
Do your account managers have the soft skills to succeed?
June 3, 2024
The Evolution of Key Account Management Practices
Key account management (KAM) has changed. Have you adjusted yourโฆ
May 21, 2024
Completing a White Space Analysis to Increase Customer Retention and Growth
Are you leveraging customer retention and expansion as a growthโฆ
April 29, 2024
How Account Management Teams Can Win Big in 2024
Itโs time for account managers to position themselves to win bigโฆ
April 22, 2024
Salesforce is Not Suited for Account Management
Are you forcing your account managers to use pre-sale tools toโฆ
April 15, 2024
How Tech-Enabled Customer Engagement Teams Boost Retention
Are you relying too heavily on cost-cutting to boost earningsโฆ
April 8, 2024
How Account Managers Can Master Difficult Conversations
Customer engagement is a high-stakes venture. Account managersโฆ
April 1, 2024