What is Customer Churn & What Does It Mean for Your Company

“Churn” is a term that gets used a lot in Account Management…

How the Key Account Management Process Feeds into KAM Software

Breaking down the key account management process and how KAM…

How to Prepare a Useful Quarterly Business Review

Quarterly business reviews (QBR) are an essential part of a…

The Future of Automated Account Management

Relationships are the most important part of successful…

Account Management Tools to Simplify the KAM Process

Retaining clients requires more than good reactive support…

Customer Success Platform vs. Account Management Software

The terms key account management and customer success are…

What's Missing in Your Customer Success Software?

Lack of visibility is one of the biggest problems impacting…

Tips for Getting Off to a Good Start with Your New Strategic Accounts

For better or worse accounts get shaken up at the beginning…

The Basic Formula for Creating a Metric for Customer Success

There are a lot of intangible factors in key account…

A Sales Primer for Customer Success Managers

Sales is hard enough as it is. Don’t make it worse for…

How to Get Your Client Success Program to Stick

Client Success is an integral program that can make or break…

Great Key Account Management Resources, Coaches and Training Programs to Consider If You Want to Up Your Game

It doesn’t matter if you’ve been a key account manager for a…

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