Account Management Tools to Simplify the KAM Process

Retaining clients requires more than good reactive support…

Differences between Key Account Management and Customer Success

The terms key account management and customer success are…

What's Missing in Your Customer Success Software?

Lack of visibility is one of the biggest problems impacting…

Tips for Getting Off to a Good Start with Your New Strategic Accounts

For better or worse accounts get shaken up at the beginning…

The Basic Formula for Creating a Metric for Customer Success

There are a lot of intangible factors in key account…

A Sales Primer for Customer Success Managers

Sales is hard enough as it is. Don’t make it worse for…

How to Get Your Client Success Program to Stick

Client Success is an integral program that can make or break…

Great Key Account Management Resources, Coaches and Training Programs to Consider If You Want to Up Your Game

It doesn’t matter if you’ve been a key account manager for a…

Customer Segmentation Strategies for Key Account Management and Customer Success

How are you segmenting your customers? If you ask any key…

4 Customer Success Tools to Achieve Value-Based Outcomes

Customer success doesn’t come without a fair amount of…

Key Account Management = Strategic Customer Success

What account management style does your organization use? If…

How the Best Deliver Ongoing Customer Success with Kia Puhm

I’m really excited to share a fantastic interview I conducted…

Subscribe to the Kapta newsletter