What is Customer Churn & What Does It Mean for Your Company
“Churn” is a term that gets used a lot in Account Management and…
January 18, 2022
How the Key Account Management Process Feeds into KAM Software
Breaking down the key account management process and how KAM…
January 10, 2022
How to Prepare a Useful Quarterly Business Review
Quarterly business reviews (QBR) are an essential part of a key…
January 3, 2022
The Future of Automated Account Management
Relationships are the most important part of successful account…
September 23, 2021
Account Management Tools to Simplify the KAM Process
Retaining clients requires more than good reactive support and…
September 20, 2021
Customer Success Platform vs. Account Management Software
The terms key account management and customer success are often…
September 13, 2021
What's Missing in Your Customer Success Software?
Lack of visibility is one of the biggest problems impacting key…
September 7, 2021
Tips for Getting Off to a Good Start with Your New Strategic Accounts
For better or worse accounts get shaken up at the beginning of…
April 12, 2021
The Basic Formula for Creating a Metric for Customer Success
There are a lot of intangible factors in key account management,…
May 27, 2019
A Sales Primer for Customer Success Managers
Sales is hard enough as it is. Don’t make it worse for yourself…
April 5, 2019
How to Get Your Client Success Program to Stick
Client Success is an integral program that can make or break a…
March 14, 2019
Great Key Account Management Resources, Coaches and Training Programs to Consider If You Want to Up Your Game
It doesn’t matter if you’ve been a key account manager for a…
March 11, 2019