Change Management Essentials for Successful Account Management Program Implementation

As few as 30% of change management programs succeed, but …

How to Scale Your Key Account Management Program Without Adding Headcount

The vast majority of B2B companies realize the importance of the…

How to Support Key Account Managers for World-Class Success

Companies have shifted their focus from high growth at any cost…

How to Boost Customer Engagement Without Burdening Your Clients

Customer engagement is essential to long-term account retention…

Key Account Managers - Overcome Imposter Syndrome to Believe You Belong in the Room with Executives

It’s easy to psych yourself out when preparing to meet with…

Do More with Less – Optimize Key Account Management Productivity with KAM Software

Are your key account managers (KAMs) being hampered by manual…

Facilitate Customer Onboarding Success with a Key Account Management Solution

Greater than 90% of customers feel their onboarding experience…

Improve Customer Onboarding with a Better Sales to Customer Success Handoff

Effective customer onboarding is essential for long-term…

What is Customer Churn & What Does It Mean for Your Company

“Churn” is a term that gets used a lot in Account Management and…

How the Key Account Management Process Feeds into KAM Software

Breaking down the key account management process and how KAM…

How to Prepare a Useful Quarterly Business Review

Quarterly business reviews (QBR) are an essential part of a key…

The Future of Automated Account Management

Relationships are the most important part of successful account…

Subscribe to the Kapta newsletter