Salesforce is Not Suited for Account Management
Are you forcing your account managers to use pre-sale tools to…
April 15, 2024
How Tech-Enabled Customer Engagement Teams Boost Retention
Are you relying too heavily on cost-cutting to boost earnings…
April 8, 2024
Customer Engagement Strategies for Navigating Economic Uncertainty
Is your customer engagement team effectively navigating the…
February 12, 2024
Post-Sales Enablement: Giving Account Managers Tools to Excel
Is your company doing more with less? This puts account…
January 24, 2024
Your Perfect Key Account Management Solution: Build versus Buy
67% of businesses are prioritizing customer retention over new…
January 15, 2024
Key Account Managers: How to Identify Cross-Sell and Upsell Opportunities
Looking to hit your business growth goals this year? As…
January 8, 2024
Is Your QBR Dead?
Is your quarterly business review (QBR) dead?
January 1, 2024
Effective Customer Offboarding for Continued Advocacy and Opportunity
Have you established a customer offboarding process?
November 20, 2023
Leveraging Peer Learning to Boost Engagement, Outcomes, and Retention
Retention has become increasingly important. Current economic…
October 23, 2023
A Roadmap for Key Account Management (KAM) Excellence
Do you have a roadmap for Key Account Management excellence?…
October 16, 2023
Implementing a Powerful Voice of Customer Program to Boost Advocacy
Are you developing and capturing the voice of your customers for…
October 9, 2023
How to Foster Customer-Centricity In Your Key Account Management Teams
Is your company as customer-centric as you claim it to be? It’s…
September 18, 2023