Transforming Organizations: Lessons from John Kotter's Change Model
John Kotter's 8-Step Change Model guides organizational change,…
August 20, 2024
Maximizing Customer Lifetime Value: The Power of Customer Bonding
Discover why customer joy won't increase retention and how to…
August 16, 2024
Assembling a Stellar Account Management Team
Are you consistently helping your top customers achieve…
June 24, 2024
How Emotional Intelligence Boosts Key Account Management Success
Do your account managers have the soft skills to succeed?
June 3, 2024
Salesforce is Not Suited for Account Management
Are you forcing your account managers to use pre-sale tools to…
April 15, 2024
How Tech-Enabled Customer Engagement Teams Boost Retention
Are you relying too heavily on cost-cutting to boost earnings…
April 8, 2024
Customer Engagement Strategies for Navigating Economic Uncertainty
Is your customer engagement team effectively navigating the…
February 12, 2024
Post-Sales Enablement: Giving Account Managers Tools to Excel
Is your company doing more with less? This puts account…
January 24, 2024
Your Perfect Key Account Management Solution: Build versus Buy
67% of businesses are prioritizing customer retention over new…
January 15, 2024
Key Account Managers: How to Identify Cross-Sell and Upsell Opportunities
Looking to hit your business growth goals this year? As…
January 8, 2024
Is Your QBR Dead?
Is your quarterly business review (QBR) dead?
January 1, 2024
Effective Customer Offboarding for Continued Advocacy and Opportunity
Have you established a customer offboarding process?
November 20, 2023