About

Senior Engagement Manager at Kapta
Jennifer is a Senior Engagement Manager at Kapta

What’s in a Name? Rebrand Your Quarterly Business Review to Boost Executive Customer Participation

Let’s face it, quarterly business reviews (QBRs) have gotten a…

The Missing Link in Strategic Account Management

Harvey Dunham from the Strategic Account Management Association…

Selling Skills for Customer Success Managers

Customer Success Managers (CSMs) need to do more than support…

Account Management Is a Team Sport – Don’t Try to Do It Alone

Account managers can’t succeed by flying solo. Customer…

How to Build Stronger Customer Relationships with Radically Authentic Discovery

It’s essential to understand what the world looks like through…

What is a KAM Success Strategy and Why Do You Need One?

Key account management can be overwhelming if you don’t have a…

Why this is the Right Time of Year to Invest in Key Account Management Training

As you prepare for the new year you’ve got ambitious goals for…

Why You Need a Key Account Management Coaching Program

Developing a key account management program is a worthwhile…

Peer Coaching for Key Account Managers

Top Key Account Managers (KAMs) continually build their skills…

How to Coach Account Managers Through the Internal Account Review

You invest tons of time and energy preparing for your quarterly…

Successful QBR! So what?

You had a productive quarterly business review (QBR) with a…

The internal account review - an essential step in QBR preparation

How you prepare for Quarterly Business Reviews (QBRs) is…

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