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Senior Engagement Manager at Kapta
Jennifer is a Senior Engagement Manager at Kapta

How to Develop a Customer Success Culture for Predictable Customer Retention

Customer success is essential to the long-term growth of your…

Boost Your Productivity and Effectiveness by Creating a Key Account Management Success Strategy

Productivity is something that everyone seems to struggle with,…

Change Management Essentials for Successful Account Management Program Implementation

As few as 30% of change management programs succeed, but …

How to Scale Your Key Account Management Program Without Adding Headcount

The vast majority of B2B companies realize the importance of the…

How to Boost Customer Engagement Without Burdening Your Clients

Customer engagement is essential to long-term account retention…

Improve Customer Onboarding with a Better Sales to Customer Success Handoff

Effective customer onboarding is essential for long-term…

What’s in a Name? Rebrand Your Quarterly Business Review to Boost Executive Customer Participation

Let’s face it, quarterly business reviews (QBRs) have gotten a…

The Missing Link in Strategic Account Management

Harvey Dunham from the Strategic Account Management Association…

Selling Skills for Customer Success Managers

Customer Success Managers (CSMs) need to do more than support…

Account Management Is a Team Sport – Don’t Try to Do It Alone

Account managers can’t succeed by flying solo. Customer…

How to Build Stronger Customer Relationships with Radically Authentic Discovery

It’s essential to understand what the world looks like through…

What is a KAM Success Strategy and Why Do You Need One?

Key account management can be overwhelming if you don’t have a…

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