What is Customer Churn & What Does It Mean for Your Company
“Churn” is a term that gets used a lot in Account Management and…
January 18, 2022
Customer Success Platform vs. Account Management Software
The terms key account management and customer success are often…
September 13, 2021
Asking the Right Questions of Your Customers
Getting Your Voice of Customer (VOC) Right Key Account customers…
November 30, 2017
Football Season: Key Account Managers as Quarterbacks
What do football and business have in common? Unless you work…
November 9, 2017
Tips to Be More Strategic as a Key Account Manager
Strategic thinking and planning are the hallmarks of…
October 31, 2017
Difference Between Proactive and Reactive Key Account Management
Management styles vary between industries and companies. While…
October 18, 2017
How to Get Ready for the Q4 Renewal Period
As we get into Q4 (again? already?), it’s time to get your team…
October 7, 2017
How to Do Key Account Relationship Mapping Like a Pro
Contact mapping is one of the critical activities of most…
September 27, 2017
Investing in Key Account Management Is More Profitable Than Investing in New Sales
Revenue and profit growth is an important part of your prolonged…
September 20, 2017