How Strategic Account Managers Should Approach Value Co-creation with Top Customers
Value co-creation with your client is the ultimate goal and is a…
April 15, 2019
What Does an Account Plan Really Do for Your Relationship with the Customer?
If you’ve read any of the numerous articles on the Kapta blog,…
April 9, 2019
A Sales Primer for Customer Success Managers
Sales is hard enough as it is. Don’t make it worse for yourself…
April 5, 2019
Account Managers: Did You Hit Your Q1 Goals?
It’s the first day of Q2, so it’s a good time to look back at Q1…
April 1, 2019
How Do You Co-Create Customer Value?
Imagine a partnership with your customers where both of you are…
March 28, 2019
Transforming Your Client Management is About More than just Software
Too often in the client management space, organizations will…
March 25, 2019
Preparation is Key: How to Protect Your Business With a Recession on the Horizon
Right now, the economy is up. Business is booming. And isn’t…
March 21, 2019
Are You Purposeful With Your Account Plans?
Being purposeful can mean a variety of different things to…
March 18, 2019
How to Get Your Client Success Program to Stick
Client Success is an integral program that can make or break a…
March 14, 2019
Great Key Account Management Resources, Coaches and Training Programs to Consider If You Want to Up Your Game
It doesn’t matter if you’ve been a key account manager for a…
March 11, 2019
Customer Segmentation Strategies for Key Account Management and Customer Success
How are you segmenting your customers? If you ask any key…
March 6, 2019
Key Account Managers: Here’s How to Hit your Goals for this Year (and Beyond)
Having goals is important. If you don’t have a measurable and…
March 4, 2019