Why the Sales to CSM Handoff Is The Most Important Moment in the Customer Journey
The Importance of a Seamless Sales to CS Handoff Explore the …
October 23, 2024
Empathy Training: Transforming Account Teams for Better Client Relationships
The High Cost of Low Empathy in Account Teams Acquiring a new…
October 18, 2024
Master Internal Account Reviews: Boost Retention, Growth, Satisfaction
Account reviews are vital for retention, growth, and client…
October 9, 2024
10 Must-Have Skills to Champion Your Account Management Team
The Role of Strategic Leadership in Driving Growth and Success …
October 1, 2024
Mastering Customer Engagement: A Complete Guide to Drive Growth & Loyalty
Introduction to Customer Engagement Customer engagement has…
September 24, 2024
Stop the Revenue Leak: A Complete Guide to Calculating and Improving Revenue Retention
Introduction to Revenue Retention Revenue retention is a…
September 22, 2024
6 Tips to Thrive When New Sales Are Down
Let's Talk Retention If you are part of an account management…
September 19, 2024
Beyond the Initial Sale: The key to 'Land and Expand' Success
September 10, 2024Unlock the Full Potential of Account Management with Kapta
Discover how Kapta's Key Account Management Software can elevate…
September 6, 2024
Transforming Organizations: Lessons from John Kotter's Change Model
John Kotter's 8-Step Change Model guides organizational change,…
August 20, 2024
Maximizing Customer Lifetime Value: The Power of Customer Bonding
Discover why customer joy won't increase retention and how to…
August 16, 2024
Your Guide to Account Management Software
Growing a strong account management team requires more than just…
July 1, 2024