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The Best Way to Gauge Key Account Manager Performance

Key Account Managers are tasked with ongoing, dynamic…

Do Your Key Account Managers Really Know Their Most Important Accounts?

I have sat in and reviewed hundreds of account plans from key…

Three Tips For Key Account Managers To Impress in Your Next One-On-One

If you were working in sales last year you sure earned your…

How Analytics is Improving Strategic Account Management

Psychology 101 tells us that responding with reinforcement…

The Psychology of the Change Curve – The Top 3 Mistakes Account Management Leaders Make When Implementing New Strategies

Change is difficult whether it is personal or work-related.…

Interview Questions to Help You Identify The Best Account Management Talent

Poor hiring decisions can be quite expensive. The costs…

Why Your QBRs aren’t as Effective As They Could Be

Only 29% of B2B customers are fully engaged and the other 71%…

Three Books Every Strategic Account Manager Should Read in 2021

2021 began, for most of us, as a year that didn’t feel very…

Introducing KAMGenius – the Best Tool for Account Managers to Grow in Their Career

If you have been following me for some time, you know I…

How to Build a Kick-Ass Account Plan

Customers have never been harder to engage or easier to lose.…

Signs That It’s Time To Invest in Key Account Management Software

It’s true now and it was true pre-COVID-19: customers are…

How and Why to Track Customer Outcomes

There’s been a lot of talk lately about getting to the next…

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