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CXO - trailblazer in customer-centric strategy, fusing 14 years of expertise in customer onboarding and business development with a fervor for behavioral science to elevate Kapta's Client Experience Strategy

6 Strategies to Win Renewals

As leaders responsible for nurturing account growth, renewals,โ€ฆ

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As leaders responsible for nurturing account growth, renewals,โ€ฆ

Why the Sales to CSM Handoff Is The Most Important Moment in the Customer Journey

The Importance of a Seamless Sales to CS Handoff Explore the โ€ฆ

Empathy Training: Transforming Account Teams for Better Client Relationships

The High Cost of Low Empathy in Account Teams Acquiring a newโ€ฆ

Master Internal Account Reviews: Boost Retention, Growth, Satisfaction

Account reviews are vital for retention, growth, and clientโ€ฆ

10 Must-Have Skills to Champion Your Account Management Team

The Role of Strategic Leadership in Driving Growth and Success โ€ฆ

Mastering Customer Engagement: A Complete Guide to Drive Growth & Loyalty

Introduction to Customer Engagement Customer engagement hasโ€ฆ

Stop the Revenue Leak: A Complete Guide to Calculating and Improving Revenue Retention

Introduction to Revenue Retention Revenue retention is aโ€ฆ

6 Tips to Thrive When New Sales Are Down

Let's Talk Retention If you are part of an account managementโ€ฆ

10 Tips for Successful Key Account Management

In a romantic comedy, the story ends when the couple says โ€œIโ€ฆ

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