As leaders responsible for nurturing account growth, renewals, and customer satisfaction, it's critical to have a solid strategy in place.
The Importance of a Seamless Sales to CS Handoff Explore the importance of a smooth sales-to-customer success (CS) handoffand proven strategies for improving this critical process that impactscustomer satisfaction, retention, and revenue generation.
The High Cost of Low Empathy in Account Teams Acquiring a new client is 5 to 25 times more expensive than retaining an existing one. This stark statistic highlights the immense value of nurturing strong client relationships built on empathy and emotional intelligence. When sales and cs teams lack these crucial skills, it leads to conflict, […]