Measure what Matters Most
Use strategic metrics to show your customers—and your C-suite—the results of your work.
Clear Visibility in Every Direction
Kapta’s reporting tools deliver analytics and performance insights so you can keep your customer and your C-suite up to speed—and use what you’ve learned to plan the next big initiative.
Measure Specific KPIs
Periodically check against pre-determined success metrics to make sure initiatives are working as planned.
Customer Metrics
Real-time milestone tracking and risk management so you know when things are working—and when they’re not.
Kapta Best Practices
Embed specific, relevant metrics into everything you do for your customers. It’s not enough to take action if you can’t demonstrate results.
Measure Overall Account Health
Get a big-picture view of customer engagement, satisfaction, and success.
Account health score
Our unique algorithm gives you an at-a-glance composite score to manage risk, gauge satisfaction, and flag accounts that need attention.
Kapta Best Practices
Use your account health metrics as a starting point for internal coaching and performance management.
Measure Internal Success
You win when your clients do. Show your internal team how your efforts have strengthened the relationship and grown the business.
Results Dashboard
Show business results, including new contracts and opportunities, larger SOWs, and better relationships.
Kapta Best Practices
Celebrate success at every opportunity. Create a culture that values organic growth with long-term clients as much as new business wins.
A Proven History of Success
“Kapta helps us keep our clients’ goals in mind, and be more strategic.”
Al Henderson Chief Commercial Officer, Eagle Eye
Learn More
Download the Big Book of KAM to better understand Key Account Management and Our KAM Process
