Use strategic metrics to show your customers—and your C-suite—the results of your work.
Kapta’s reporting tools deliver analytics and performance insights so you can keep your customer and your C-suite up to speed—and use what you’ve learned to plan the next big initiative.
Periodically check against pre-determined success metrics to make sure initiatives are working as planned.
Real-time milestone tracking and risk management so you know when things are working—and when they’re not.
Embed specific, relevant metrics into everything you do for your customers. It’s not enough to take action if you can’t demonstrate results.
Get a big-picture view of customer engagement, satisfaction, and success.
Our unique algorithm gives you an at-a-glance composite score to manage risk, gauge satisfaction, and flag accounts that need attention.
Use your account health metrics as a starting point for internal coaching and performance management.
You win when your clients do. Show your internal team how your efforts have strengthened the relationship and grown the business.
Show business results, including new contracts and opportunities, larger SOWs, and better relationships.
Celebrate success at every opportunity. Create a culture that values organic growth with long-term clients as much as new business wins.
Al Henderson Chief Commercial Officer, Eagle Eye
Download the Big Book of KAM to better understand Key Account Management and Our KAM Process
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Kapta, Inc. 885 Arapahoe Avenue Boulder, CO 80302
+1 303 495 6201 [email protected]
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