See Things From Your Customer’s Point of View
Voice of Customer provides insights for Account Management and Customer Success teams.
Know Who’s Who
Kapta hands you a roadmap for your Voice of Customer (VOC) process, starting with a detailed overview of the contacts that matter most. Rank and score your contacts to spot areas of risk and opportunity.
Voice of Customer helps you target the perfect audience for your business.
Voice of Customer Insights
Capture data on customer expectations, initiatives and necessities for success. Go the distance with your most valuable clients and align your value proposition with their unique needs.
Speak their language and you’ll never lose their business.
Best Practice Questions at Your Fingertips
Kapta comes standard with relevant and impactful VOC questions. Use them, edit them, or create your own – the opportunities are endless.
Kapta, keeping you 100% focused on the customers that matter most.
Email Surveys Directly from Kapta
Kapta lets you send Voice of Customer surveys directly to your own email. The customer receives a custom survey to complete, and you receive an alert once their response is submitted.
Now you can collect VOC data for individuals, allowing you to compare responses across an entire account.
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