Voice of Customer Tools for Key Account Managers
Understand your clients better with Kapta’s Voice of Customer surveys and tools.
Understand the Dynamic
Start by building a detailed overview of the contacts that matter most with our dynamic org charts. Map your client relationships, identify gaps, and help your day-to-day clients succeed in their organization.
Understand the Objectives
Use our Voice of Customer surveys and tools to dive into your client’s expectations, initiatives, and vision for success. Proactively align your value proposition with their unique needs so you can provide exceptional service—and build real customer engagement.
Ask the Right Questions
Kapta comes pre-populated with relevant and impactful voice of customer questions. Use them, edit them, and update them as you learn more. Or create your own. Kapta gives you the flexibility you need while providing best practices and proven templates to help get your client relationships off to a great start.
Send Surveys Directly from Kapta
Kapta lets you send Voice of Customer surveys directly from your own email. Your customer receives a custom survey to complete, and we alert you once their response is submitted. Now you can collect VOC data for individuals, comparing responses across an entire account.
