Understand what matters most to your customers – in their language.
Understand their Objectives
Use our Voice of Customer (VOC) tools to dive into your client’s expectations, initiatives, and vision for success. Proactively align your value proposition with their unique needs so you can provide exceptional service—and build real customer engagement.
Ask the Right Questions
Kapta comes pre-populated with relevant and impactful Voice of Customer questions. Use them, edit them, and update them as you learn more. Or create your own. Kapta gives you the flexibility you need while providing best practices and proven templates to help get your client relationships off to a great start.
Become a Trusted Advisor
Voice of Customer interviews are a critical part of becoming a Trusted Advisor to your key accounts. Let Kapta guide the way for you to deeply understand your customer’s needs, goals and wants – so you can then exceed their expectations.
Learn how Kapta’s Voice of Customer tools help you build customer engagement