Customer Success is Your Success

Kapta helps you understand your clients better than ever before, so you can deliver exceptional service. Welcome to the world of win/win.

Your Customer Success Software and System

Kapta offers Our KAM Process, a proven methodology for engaging your clients on a new level. And it’s supported every step of the way by our intuitive customer success software.

    • Know what your customer is trying to achieve
    • Act strategically and effectively to help make it happen
    • Measure your results so you can demonstrate value—to your customer and to your C-suite

Define Customer Success

Understand your customers’ goals, obstacles, and priorities. Because you can’t drive customer success if you don’t know how they define it.

    • See who you know—and who you need to know
    • Deep dive into key client profiles, understanding their goals and expectations
    • Understand the factors that can help and hinder them along the way

Strategize Customer Success

Customer Success for strategic account managers takes proactive planning and real-time tracking. Kapta helps you make plans that make a difference.

  • Build strategic account plans designed to help customers reach their big picture goals
  • Collaborate internally and externally for maximum impact
  • Keep your team on time, on budget, and on strategy

See how Kapta is taking Customer Success to the next level