What is a Maturity Model?
Results-based metrics are important, but they're limited. They…
March 7, 2022
Your Step-by-Step Guide to Lowering Your Customer Churn Rate
Customer churn is an essential metric to track for any…
February 28, 2022
How to Successfully Manage Customer Churn
Customers will leave for just about any reason today — and more…
February 22, 2022
Is Your Customer at Risk of Churn? 5 Ways to Find Out
It’s a key account manager’s worst nightmare: One day, out of…
February 14, 2022
How to Execute a Churn Analysis for Account Managers
For a business to be successful, you must be willing to make…
February 7, 2022
6 Tips to Reduce Customer Churn
According to Recurly Research in 2020, "B2C companies experience…
January 31, 2022
Churn Rate vs. Retention Rate: What are the Differences?
If you want to start a business or continue growing your current…
January 24, 2022
What is Customer Churn & What Does It Mean for Your Company
“Churn” is a term that gets used a lot in Account Management and…
January 18, 2022
How the Key Account Management Process Feeds into KAM Software
Breaking down the key account management process and how KAM…
January 10, 2022
How to Prepare a Useful Quarterly Business Review
Quarterly business reviews (QBR) are an essential part of a key…
January 3, 2022
Utilizing a Customer Health Score to Identify Growth Opportunities
The biggest challenge most businesses face in today's market is…
December 20, 2021
How Voice of Customer Software Improves Account Management Efficiency
Even when you have a team of all-star key account managers, you…
December 13, 2021